Shipping
You are responsible for all shipping charges unless we expressly agree otherwise. Certain orders may qualify for free shipping. Shipping charges will be calculated during the on-line ordering process. Shipping and handling charges are nonrefundable unless we sent the wrong item.
What do I do if my order is missing or damaged?
If you experience a problem with a delivery or a product, please let us know at info@hagave.com
To expedite your claim, please include; recipient’s name, order number, brief explanation, and photos where possible. We will promptly address it.
For claims related to damage or a missing item, please send pictures of the box with all items in the box as received (including original packaging) within 7 days of your order being delivered.
For packages marked “delivered” yet not received and where there is no evidence of “porch piracy,” claims must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.
Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days and within 30 days from the last checkpoint as shown in the tracking link.
It’s extremely important to us that you have a positive experience. Any issues, please let us know as soon as possible and we’ll figure it out together.
Returns
Unfortunately, we don’t accept product returns or do product exchanges. If your order was damaged in-transit, or if you’ve received the wrong Hagave order, please reach out to our customer service team at info@hagave.com.